Delivery & Returns Policy

FREE NEXT WORKING DAY DELIVERY on all orders over £65.00 placed by 2:30pm!

Delivery Information:

    • Next working day delivery is free on all orders over £65 (excluding VAT) and placed by 2:30pm.  If your order is less than £65 ex VAT then next-working day delivery will incur a packaging and handling cost of upto £12.00 (inc. VAT).

    • Orders are delivered to the address given at the time of order and will be delivered either on our van or by a carrier partner,
    • Orders Placed by 2:30pm are processed and dispatched the same day for delivery usually within 1 to 3 working days. Delivery date is van and carrier dependant and cannot be fully guaranteed.
    • In the rare event that anything is not in stock we will let you know, the items will be placed on back order and shipped at the earliest possibility, and or credited,
    • If you live on the Isle of Wight, Northern Ireland or off shore there will be extra shipping costs incurred.

Return Information:

  • Goods are not supplied on a sale or return basis and Alpha Healthcare is under no obligation to accept goods for return unless goods prove to be faulty. If goods are accepted for return this is subject to the Customer accepting the following procedure and conditions:

  • The Customer must notify the Company, within 3 days of receipt of goods, their intention to request a product return.
  • Goods must be returned in their original condition or packaging.
  • Goods will be collected by either our vans or a courier authorised by the company.
  • No replacements are available while the goods are exchanged, replaced or repaired.
  • Alpha Healthcare is bound by the manufacturers’ terms and reserves the right to raise a reasonable restocking charge if applicable.
  • In the event that the customer is not satisfied with the goods, but the goods are not defective, Alpha Healthcare reserves the right to refuse the return of the goods at its absolute discretion.

    The following category of goods will not be accepted by return:

    • Goods which are single use or body worn.
    • Goods damaged due to misuse or unauthorised repair.
    • Opened/partly used goods or where the seals/labels have been removed.
    • Goods damaged by fire, water or smoke

Alpha Healthcare, Atlantis House,, Manse Lane,, Knaresborough, North Yorkshire, HG5 8LF

Registration number: 07272966

Tel: 01423 900511